Thank you for shopping with [kelexe.com]. Weโre committed to delivering great products and excellent service. If something isnโt right, weโre here to help.
๐ Returns
Returns are accepted within 30 days of delivery.
Items must be unused, in their original condition, and in original packaging.
You must contact us before returning any items. We do not accept returns sent to the manufacturer or warehouse directly.
To request a return, please contact us at [support@kelexe.com] with:
Your order number
Reason for the return
Photos (if applicable)
Once approved, weโll send return instructions and the appropriate return address.
Note: Return shipping is the buyerโs responsibility unless the item is defective or incorrect.
๐ธ Refunds
Refunds are issued to your original payment method within 5โ10 business days of receiving and inspecting your return.
If the returned item is not in original condition or missing parts, only a partial refund may be granted.
Original shipping costs (if any) are non-refundable.
๐ฆ Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
Photos of the item and packaging
Order number
Weโll send a replacement or issue a full refund.
๐ซ Non-Returnable Items
We do not accept returns on:
Custom/personalized products
Digital downloads or gift cards
Clearance or final sale items
๐ต๏ธโโ๏ธ Missing Refunds?
If you havenโt received your refund after 10 business days:
Double-check your bank account.
Contact your credit card providerโit may take time before your refund is posted.
Still no luck? Contact us at [support@kelexe.com].
๐ฌ Need Help?
If you have any questions, feel free to reach out to us at [support@kelexe.com]. Weโre happy to help!